Accessibility

Our website aims to conform to Level A – and strives to meet, where possible, Level AA – of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 (WCAG 2.0).

We also aim to meet the Digital Transformation Agency's requirements for Australian Government websites.

While accessibility is a major priority for us, we cannot control the accessibility of online content outside of our domain – including any websites/content linked from our pages.

We recognise that some of our content is not as accessible as it could be. Meeting accessibility guidelines is an ongoing process and we are consistently working to improve this.

Some material on our website is provided in Portable Document Format (PDF). To view or print a PDF you will need to have a PDF reader installed.

We understand that some users may still find accessing PDF files difficult and we have, where possible, taken steps to ensure that alternative formats are available. However, despite our best efforts, some PDF files – such as scanned and older PDFs and those containing complex statistics and data tables – cannot be made fully accessible.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

TTY/voice calls: 133 677
Speak and Listen: 1300 555 727
SMS relay: 0423 677 767

The Translating and Interpreting Service (TIS), provided by the Department of Home Affairs, provides translation services.

TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450.

While we aim to meet accessibility guidelines and strive to seek solutions to ensure all areas of the website meet the highest accessibility level possible, difficulties may be encountered.

If you experience any accessibility or usability issue while using our website, please contact us.